1. We pull the FFL’s information straight from their license, so simply leave your own address in. We may already have your FFL’s information on file, so please note the name in the comments box at checkout. If we need a new copy of the FFL, Customer Service will let you know in your confirmation e-mail (sent during regular business hours, M-F, 0800-1700 Eastern).

1. We will request proof of eligibility when we process your order (during regular business hours, M-F 0800-1700 Eastern). Please do not send credentials until they are requested as we do not have a system to store them until an order is placed. Except for military and federal law enforcement, a photo of your ID is usually easiest. Due to federal law, we cannot accept copies of military and federal law enforcement ID’s. For military and federal LE, we have an affidavit you can fill out, sign and return (Sent after your order is processed). For disabled veterans, we can accept VA cards with the “service connected” endorsement. 2. Manufacture Requirements

1. Our website already reflects our best available pricing for individual (personally funded) purchases. For agency/ organizational purchases (agency-funded via purchase order, agency purchase card, etc.), Please e-mail or call 910.637.0500 (M-F, 0800-1700 Eastern)

1. Unless they have expired, coupon codes can be applied to most of the thousands of items on our website with a few exceptions. Firearms are non- discountable. Additionally, clearance and other already heavily marked down items, LE/MIL program products, some optics we cannot discount further, and items with quantity discounts are not discountable.

1. Yes, only some of our firearms ("program guns") are limited to eligible purchasers (LE/Mil/First Responders). Those firearms will always be listed with “LE/Military” at the end of the brand name. Almost everything else is available to all legal purchasers.

1. Yes, only certain firearm brands are limited to eligible purchasers. Those firearms will always be listed with “LE/Military” at the end of the brand name. Note that some brands have dual listings (example: "Smith & Wesson LE/Military" and "Smith & Wesson Commercial").

Yes. Please note in the comments at checkout that you are law enforcement. We will request a copy of your credentials. We keep them on file for future orders.

In-stock firearms ship within a business day of receipt of all information we need from you. Handguns ship USPS, unless other wise specified. Other firearms ship FedEx ground.

1. All firearm transfers have to be shipped in from another FFL. 2. We can conduct Person to Person transfers. 3. Transfer fees at $20 + NC Tax

1. •CONUS(Contiguous United States): 1. $10 ground non-firearms and $15 for firearms on web orders and individual phone orders. Orders are shipped via USPS and/or FedEx. 2. For firearms the $15 Flat rate ($35 HI & AK). Accessories and magazines will be shipped to customer’s residence within applicable states. 3. Firearms with "Free Shipping" listed on the website will only apply to those specific firearm(s). 4. Any additional firearms will incur applicable shipping charges. 5. Some exclusion’s apply and we (Proven Arms & Outfitters) reserve the right to make changes to shipping on case by case basis. 2. • Alaska/Hawaii: 1. $10 non-firearms and $35 for firearms on web orders and individual phone orders. Orders are shipped via USPS and/or FedEx. 2. For firearms, the $35 flat rate. 3. Firearms with "Free Shipping" listed on the website will only apply to those specific firearms. Any additional firearms will incur applicable shipping charges. 4. Some exclusion’s apply and we (Proven Arms & Outfitters) reserve the right to make changes to shipping on case by case basis. 3. •We do NOT ship outside the United States including Puerto Rico, US Virgin Islands, and American Somoa.

1. Stock status is indicated in the product listing. Generally, if an item is not listed as "special order", it is a stocking item. 95% of our stocking items are in stock at any given time. If it is not in stock, we already have an order in place with the manufacturer for more. When we expect a stocking item to be unavailable for an extended time, it will be noted on the website. We do not charge your card until your order ships.

1. 910.637.0500

1. Yes, please see our section on commemorative weapons

1. You can order through the website or by calling 910.637.0500 (M-F, 0800-1700 Eastern). Pricing on the website is for individual officer purchase. “Government Sales,” even if you work for the government, is for agency-funded quotes and purchases only

1. Please e-mail or call 910.637.0500 (M-F, 0800-1700 Eastern).

1. Please use the “Join E-Mail List” box at the upper right of this page.

1. We only ship to U.S. addresses. Please note that shipments to APO addresses are subject to export restrictions. Products such as magazines and many weapon accessories subject to ITAR cannot be shipped to APO addresses. 2. We do not ship to forwarders/reshippers. Internet orders addressed to forwarders/reshippers will be cancelled without notice.

1. Obviously, there's some kind of technical glitch. We work hard to ensure information on the site is correct, but stuff happens and things break sometimes. Look, we're cool, and with coupon codes and whatnot, there are deals to be found where we might be a bit upside down on an item. No big deal- we usually let it go. Still, we reserve the right to cancel any order placed on the site.

1. We will not ship firearms to a third party to be modified or changed in any way from manufactured specifications. The firearm you purchase must be compliant AS IS from the manufacturer before we will ship. For more information about your state laws and restrictions, go here.

1. For states with magazines restrictions (for non LEO) we will be happy to offer a magazine swap to accommodate, when such magazine is available. Due to variances in manufacturer’s items, any firearm with a magazine swap may result in an unmatched base plate(s), most of the magazines swaps will end up with a black base plate. Please contact us if you have questions on a specific firearm that will need a magazine swap. 2. If you state requires a magazine swap, please proceed with the order as usual and notate that you need a substituted magazine. We will process the order and the magazine swap will be confirmed on the follow up work order from customer service.

1. DISCLAIMER: “GLOCK” is a federally registered trademark of GLOCK,Inc. and is one of many trademarks owned by GLOCK, Inc. and GLOCK Ges.m.b.H. Neither Proven Arms & Outfitters, nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.m.b.H. The use of “GLOCK” on this page is merely to advertise the sale of GLOCK pistols, parts, or components. For additional genuine GLOCK, Inc. and GLOCK Ges.m.b.H. products and parts visit www.glock.com